Emergency Tips

Your home deserves the best. We can deliver it, starting with expert advice on how to immediately prevent more damage.

When fire, smoke or water unexpectedly damage your home, the first steps you take could mean the difference between a small cleanup and a more costly and time consuming restoration.

Knowing when to call in a professional can also save you time in getting your life back to normal and money by preventing further damage to your home.

ServiceMaster Restore® restoration professionals help return your home to normal as quickly as possible while restoring your peace of mind that the job was done right.

Water Damage | Fire Damage | Vandalism

Services


About Us

  Providing 27 years of service, ServiceMaster Restore of Toronto East is an independently family owned and operated franchise.   Brothers Ben & Frank Russo purchased the franchise in 1988 and have been committed to servicing the Insurance Industry since day one. O

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Water Damage

What to Do

  • Damage from water and bacteria growth can begin within hours. Call for professional help.
  • Remove as much water as possible by mopping and blotting.
  • Remove wet area rugs or other floor coverings not permanently attached. Do not attempt to start removing your wall-to-wall carpet.
  • Lift draperies off the floor, loop through a plastic coat hanger and place the hanger on the drapery rod.
  • Wipe furniture, prop up wet furniture cushions for even drying and place aluminum foil under furniture legs.
  • Move photos, paintings and art objects to a safe, dry location.
  • Do not remove books from shelves. Instead, pack them tightly to prevent warping of pages until a restoration professional can begin this specialized drying.
  • Open drawers, closets and cabinet doors to enhance drying.

What Not to Do

  • Do not enter a room with standing water until electricity has been turned off.
  • Do not use a regular household vacuum to remove water.
  • Do not lift tacked-down carpet without professional help.
  • Do not use electrical appliances while on wet carpet or flooring.
  • Do not disturb visible mold.
technicians
mold

Fire Damage

What to Do

  • Corrosive by-products can cause irreversible etching in as few as 72 hours. Call for professional help.
  • If the temperature is above 60°F, air out the house to reduce smoke odor.
  • Clean Formica, chrome, porcelain and aluminum fixtures to prevent permanent tarnishing or etching.
  • Change the air filter on your furnace if it uses forced air.
  • Tape damp cheesecloth over returns and supply registers to capture loose soot in the air.
  • Discard any open food packages.
  • If the electricity is off, clean out the refrigerator and leave doors propped open.
  • Send clothing with heavy smoke damage to a qualified restoration dry cleaner.

What Not To Do

  • Do not touch anything with your bare hands. Oil from your hands can permeate upholstery, walls and woodwork, causing additional damage.
  • Do not wash walls. Incorrect cleaning could compound the soot residue.
  • Do not attempt to clean carpets or upholstered furniture.
  • Do not use electrical appliances until having them checked.
  • Do not use ceiling fixtures if the ceiling is wet.
house on fire
kitchen fire

Vandalism

What to Do

  • Fast action is required to prevent further damage. Call a restoration professional to remove damage caused by vandals.
  • Make a list of all damage.
  • Use a shop vacuum to remove glass particles from carpet and upholstery.
  • Remove any debris from carpet or interior walls. Scrape or blot carpets and furniture - do not rub.
  • Wash egg or other residue from the building exterior using water.

What Not To Do

  • Do not use household cleaning products on fabrics, upholstery or carpets.
  • Do not attempt to remove chemical stains, including ink or paint.
  • Do not operate damaged electrical appliances.
bullet hole
graffiti

News

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Insights

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ServiceMaster Restore

Excellent service, quality personnel, efficient communication

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M.E.

Quick and efficient


J.D.

they respond very good to complaints by tenants


W.S.

At 2151 Thurston, our cleaner is attentive to detail and has received a lot of praise from the staff here.


T.P.

The staff, great people to work with.


Ian Eckersley

This is a test response from within ServiceMaster


N.D.

I am very new to this position, so haven't had much opportunity to assess, however I do know that the previous CSA was pleased with the services provided.


A.W.

Reliable, accomodating and friendly.


J.S.

A thorough job with minimal disruption to the day-to-day operation of the store.


D.T.

wORK IS DONE ON TIME AND TO OUR REQUIRED SPECIFICATIONS


D.A.

We like the prop service to know that the job will be in good hands .


S.G.C.

They have done a very professional work. They found exactly the same paint to match the existing, found exactly the same carpet and put the furniture back in place and left the room clean. All the workers were ready to satisfy us and very kind. Good job!


C.

Hi John Cook: I have had your company do several jobs for me and I have been quite pleased and satisfied with each. Installing hardwood floors throughout my house, the installation of a back flow sewer valve, the installation patio stones in the back of the house and the installation an special air exchanger device to remove the Radon Gas in the house. Your company also followed up on a major emergency disaster at the Commercial Condominium property where I am the property manager, after a water main ruptured under the building at 15 Capella court that flooded out16 business units. Another disaster company had been originally called because they are located in the condominium complex. They did most of the initial work removing content and drywall and insulation. Your Mitigation Manager James Hiscoe was called in to look over the situation for me and he pointed out several issue that the insurance adjuster would question. He also advised the Disaster Company of these issues and had they rectify them. When it came time to do the rebuild, they told me they could not, nor would they attempt to finish up the job. They said it was too big a job and told me to call ServiceMaster. When your company was called in I was very pleased with the quality and professionalism of your people on site. Keep up the excellent work and you can rest assured I will recommend your services to anyone who may ask me.


A.C.

The quality of work is great and your representatives are professional and easy to deal with.


C.B.

The fast response, the knowledge and support from the team.


C.B.S.A.

Service and accessibility of the contractor being on top of the situation.


M.I.

fast service for emergency calls


H.R.

It was a residential restoration situation and Service Master was great at keeping me informed as to progress, offering both a higher and lower quote depending on the extend of our needs and also taking the iniative in helping resolve unforseen problems which required co ordinating with third parties such as a plumber


J.M.

fast service very competent service personal


Scott Cardinal

Fast and efficient. Friendly.


L.L.

The response to our request was amazing with a very rapid turnaround time of apporximately 20 minutes to be on site. Both members of your staff were very professional and efficient. Both Serge and Ismail were very responsive to our needs. Thank you again.


M.G.

Very fast response by Jason AppleJohn and Jamie. They know exactly what needs to be done.


A.V.

Fast response Excellent staff!!